When it comes to Operations Management and ensuring the day-to-day fulfillment of client work is done consistently & well the MOST IMPORTANT factors are:

  1. As the entrepreneur, you’re probably are not an operations centric person & you must look to remove yourself from fulfillment & management of fulfillment as quickly as possible.
  2. To make that happen you must find a strong operations manager (A.K.A Integrator, COO, Project Manager) who excels and this type of work and can take full accountability in this area of the business.

Where most agency owners mess this up is in the selection of that operations manager. It is MISSION CRITICAL that the person you put in place has the right personality profile/disposition to excel in that type of work…

Watch this video for the cheat codes to ensure you’ve got the right person/people handling your operations.

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