My unlikely hire for a better agency

When most agency owners talk about scaling an agency…

They usually mean hiring a sales team.

Building a delivery department.

Or adding another layer of management.

But the most impactful hire I ever made?

They didn’t sit in an office.

Because they were a house manager.

That hiring decision changed my life — and my agency—more than any other hire I’ve made.

The Hire I Never Knew I Needed

For years, I believed success meant pushing myself harder.

I’ve also convinced myself I could handle it all.

From running a company and supporting the agency’s clients…

To being present for my family and keeping the house in order.

But the truth was, I was constantly distracted.

Even when I wasn’t at work, I was still mentally there.

One day, it hit me: 

I had built systems everywhere except in my personal life.

At work, we had SOPs, automation, and team support.

At home, we had chaos—think unplanned meals, constant errands, and a to-do list that never seemed to end.

So, we decided to hire someone to manage the household.

And with that… The noise stopped.

Dinner was no longer a last-minute scramble.

Errands disappeared from my mental to-do checklist.

My time outside of work became actual time off.

And the result?

I started showing up better at work.

I had more focus. 

More energy. 

Even more creativity.

You see, buying back time isn’t always about getting business help.

Sometimes, it’s about support that gives you space to think, lead, and recharge.

If your mind is cluttered with personal tasks, it’s costing you strategic clarity.

And that clarity is what separates busy entrepreneurs from effective agency owners.

Remember, you don’t need to be the hero of every area of your life.

You just need to build the right systems—at work and at home—so you can lead with focus.

And sometimes, building those systems involves making unlikely hires.