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As digital marketing agencies, we need to be proactive about the way we come out of the gates with new clients.

I believe crafting their experience during the first 90 days is critical for the long-term satisfaction of any client. But what does that experience include other than gathering information and deploying services? WOW factors.

In this video, I discuss 5 touch points we use in my agency, Plumbing & HVAC SEO, during the onboarding phase to build up this new client relationship.

These personal touches set your agency apart while simultaneously easing clients into your processes.

You can watch the whole video now below:

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Josh Nelson

Josh Nelson (Joshua D. Nelson) is the founder and CEO of Seven Figure Agency, where he has helped 193+ digital marketing agency owners scale past seven figures, generating over $300M+ in aggregate client results. Seven Figure Agency is a four-time Inc. 5000 honoree. Josh is also the founder of Plumbing & HVAC SEO — the niche agency he scaled past $7M annual revenue, recognized as a three-time Inc. 5000 honoree — and the editor of TopMarketingAgencies.com, the editorial directory of America’s best niche marketing agencies. His two companies have been named to the Inc. 5000 a combined seven times. He is the author of The 7-Figure Agency Roadmap and The Client Retention Handbook for Digital Marketing Agencies, both available on Amazon and Audible. Read his full author bio, books, podcast, and press features at joshnelsonblog.com.

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