As digital marketing agencies, we need to be proactive about the way we come out of the gates with new clients.

I believe crafting their experience during the first 90 days is critical for the long-term satisfaction of any client. But what does that experience include other than gathering information and deploying services? WOW factors.

In this video, I discuss 5 touch points we use in my agency, Plumbing & HVAC SEO, during the onboarding phase to build up this new client relationship.

These personal touches set your agency apart while simultaneously easing clients into your processes.

You can watch the whole video now below:

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