Podcast: Embed
One of the most important aspects of building an agency is not only landing clients but keeping them long-term. Unfortunately, no agency is immune to customer turnover. In fact, on average agencies have a 10% churn rate. By applying these key client retention fundamental strategies, my digital marketing agency (Plumbing & HVAC SEO) was able to increase its retention rate to over 97% month over month, and I’ve seen numerous members of the Seven Figure Agency implement these same tactics and reap great results.
When we focus on improving client retention, we’re focusing on developing systems and communication that puts clients’ needs and goals FIRST, resulting in client satisfaction and agency revenue growth.
Learn more by watching the full video below:
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