One of the most important aspects of building an agency is not only landing clients but keeping them long-term. Unfortunately, no agency is immune to customer turnover. In fact, on average agencies have a 10% churn rate. By applying these key client retention fundamental strategies, my digital marketing agency (Plumbing & HVAC SEO) was able to increase its retention rate to over 97% month over month, and I’ve seen numerous members of the Seven Figure Agency implement these same tactics and reap great results.
When we focus on improving client retention, we’re focusing on developing systems and communication that puts clients’ needs and goals FIRST, resulting in client satisfaction and agency revenue growth.
Learn more by watching the full video below:
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I started my local internet marketing agency in 2011. We started with ZERO clients and ZERO revenue. Now, we bill $425,000 per month ($4.5 Million per year), and grow every month.
There are three keys to that kind of digital agency growth:
► Choose a niche and focus intensely on serving it.
► Position yourself as THE expert in that niche.
► Serve your niche clients better than any competitor can.
In fact, our business is growing so consistently that we have awards to prove it. We have made the Inc. 5000 list of fastest-growing US companies four years in a row—2016, 2017, 2018, 2019.
You can watch a video where I explain how we grew our agency to the Inc. 5000 list by clicking here.